• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email.

We are exceedingly sorry for the inconvenience faced. Please reach out to us with your registered phone/email & order number and we will communicate the matter to the shipping partner on your behalf.

We are sorry to hear that you would like to cancel your order.

You can request cancellation by reaching out to us via email at care@kimiko.aisa

Please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

We are sorry to hear that you would want to cancel your order.

To cancel a shipped order:

• Please refuse the delivery of the product and the item will be sent back to us.
• If the order was prepaid, we will initiate the refund once you have refused the delivery.

Also, please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

We have a 7 days return policy for the reasons below:

• Size or Fitness issue
• Did not like the quality/design
• Received a damage product
• Wrong product received

Note:

The product damaged or tarnished due to usage cannot be returned

Items must be returned in their original packing.

KIMIKO reserves the right to process refunds after checking the returned items.

No returns will be accepted after 7 days.s.

We are sorry to hear that you would want to return the product.

To return the product:

• Write to us at care@kimiko.asia, if you wish to return the product.
• Please attach the product images and unboxing video with the message.
• After QC, A reverse pick will be arranged for you from our side thereafter.
• Reverse pick up takes about 72 hours and once it is done, your refund will be initiated.

Note: It may take 6-7 working days for the refund to be processed.

To change the delivery address of the order:

• Reach out to us on any of our support channels and we will get on board to help you best.

Note: For the order that has been dispatched already, chances are little of getting the address updated. If we have already shipped your order, we will call it back and send you a new package from our side.

Yes we do international shipping

We mostly air-ship our orders but if you still need expedited shipping, let us know and we will try our best to dispatch the order as early as we can.

We are sorry to hear that your product is damaged.

To exchange a broken product:

• Please write an email to us at care@kimiko.asia with images of the product & unboxing video. We will help arrange a replacement for you.

Following are the things you need to know in case you have opted for a replacement:

• Your replacement gets shipped out as soon as the initial order's return is picked up.
• Once the new order is created, you will receive a confirmation over email.

We are sorry to hear that you're facing an inconvenience.

Please note that

• We initiate refunds within 48 hrs of the return getting picked up from you.
• Once the refund is initiated, it should be credited in your bank account/payment source in 6-7 working days.
• If this is not the case, please contact us and we will take this matter to our bank/gateway partners.

Yes, we strongly recommend that you keep the box safe for the duration of the return window and while returning, return the jewellery items in the box as jewellery is precious and fragile and is likely to get damaged without a box.