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kimiko.asia 7-days exchange policy gives you an option to exchange items within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

-Exchange is only allowed if there is a size issue. You can opt to take the next size you need . If the particular size is not available on the website, we will provide you with the gift voucher.

-If you have received any defective product, please inform it to us within 48 hours after the delivery. Once our quality team checks the same, we will send you the new product.